Banco Santander issues an alert to all its customers: there are already cases

Banco Santander has sent an important notice to its customers. The second most important bank in the country has detected a very worrying problem, which has fully affected those who have an open account with their institution: it is a scam that has also attracted the attention of the National Police.

In recent years, alerts on rate scams have become particularly relevant phishing. In this sense, the authorities repeatedly send warnings to the population, to prevent them from becoming victims. These types of notices are usually sent through social networks.

On this occasion, even an entity with the reputation of Banco Santander has fallen victim to cybercriminals who use this technique to deceive users. For this reason, the authorities recommend paying special attention to all those SMS or suspicious calls that we may receive.

  1. Banco Santander's serious warning about what is happening to customers
    1. The phishers they appropriate the identity of well-known brands
  2. How can we protect ourselves from this type of fraud?

Banco Santander's serious warning about what is happening to customers

Banco Santander has shared with its customers a warning about an increasingly recurring scam. Apparently, cybercriminals pretend to belong to the bank's customer service to trick users into committing their fraud.

To do this, they send a message that reads: "We have investigated that someone has used your card without permission", thereby inviting customers to fall into the trap. Attached to the same message is a link where you can apparently find out the current status of the card. However, accessing this link allows fraudsters to get hold of all the victim's bank details. Believing it to be genuine, customers enter their bank details.

With the intention of creating pressure, they add to the message that if the account is not reviewed in less than 24 hours, it would be canceled and the money would be lost. In this way, the phishers they manage to make the person's money.

Photo of a person with a mobile phone.

| Getty Images

The phishers they appropriate the identity of well-known brands

One of the main characteristics of this type of scam is the impersonation of a trusted third party. The phishers they use certain people, companies or entities to be able to manipulate victims into believing that they are trustworthy. With the intention of obtaining personal, sensitive or key information, attackers use tools such as SMS, emails and calls to gain access to the victim.

The most common option is to create an alarm situation in which the affected person feels obliged to share their data. According to the Office of Internet Security, you can detect this type of message when words like "security", "card", "account" or "blocking" are repeated.

Some of the most common messages include:

1. Banco Santander help center. From the [dd/mm/aaaa] you will not be able to use your card due to security policy changes. Access the link to activate [URL fraudulenta].

2. SANTANDER Dear customer: From [dd/mm/aaaa]you will not be able to use your account. Until you upgrade to the new security system: [URL fraudulenta].

3. SANTANDER From the day [dd/mm/aaaa] you will not be able to use your account. You must activate the new web security system from: [URL fraudulenta].

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How can we protect ourselves from this type of fraud?

Despite the professionalism with which these types of scams are prepared, there are a number of recommendations that we can follow to avoid falling for them. The first is to be suspicious of all those requests for personal data, especially if it is a supposed bank.

It is also important to know that most scammers make mistakes, especially spelling or graphics, so you need to pay attention to these details. Also, messages are often sent from e-mail domains with strange names.

If you do not know if it is a true message, you can contact your bank through its official communication channels. In the case of Banco Santander, customers can contact their email address: If you doubt that you have received a malicious message, you can send them a copy or a screenshot of the received mail.

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